Delivery & Return Policy

These Delivery and Return Terms explain the basic conditions regarding production, delivery, withdrawal, return, and refund processes to be applied to orders placed through www.belsstudio.com.

1. PREPARATION OF ORDERS

In-stock Bels Studio products, excluding blankets, are delivered to cargo within 3 business days from the order date, unless otherwise specified on the relevant product page.

As blankets are produced upon order, the current production time is separately stated on the relevant product page.

For products with personalization requests such as names, text, or special dimensions, production time may vary depending on the chosen features. If any, the product-specific production time is stated on the product page before ordering.

2. DELIVERY

Orders are shipped to the delivery address specified by the Buyer during the order. Tracking information for orders delivered to cargo will be shared with the Buyer if available.

Delivery time may vary depending on the delivery address, the operations of the cargo company, public holidays, and peak seasons.

Bels Studio is not responsible for delivery problems that may arise due to the Buyer providing incorrect or incomplete address or contact information during the order, to the extent that it is not at fault.

Orders are delivered within the maximum periods stipulated in the current consumer legislation.

3. RIGHT OF WITHDRAWAL AND RETURN

Subject to legal exceptions to the right of withdrawal, the Buyer may exercise the right of withdrawal within 14 days from the date of delivery of the product without giving any reason.

You can send your return request with your order information to belsknits@gmail.com within the 14-day period. The necessary information regarding the return shipment will be shared with you after your request.

It is recommended that the product to be returned be protected in a manner appropriate to its nature. The consumer may be liable for any decrease in value of the product exceeding normal use, within the scope of the legislation.

4. PERSONALIZED PRODUCTS

Products specially prepared in line with the consumer's wishes or personal needs are among the exceptions to the right of withdrawal under the Regulation on Distance Contracts.

Therefore, for blankets prepared with personalized additions such as names, words, letters or similar, and products produced in special dimensions according to the buyer's request outside of standard options, returns or exchanges based on the right of withdrawal are not accepted, unless the product is defective or not in conformity with the order.

The fact that a product is produced only upon order does not automatically mean it is considered a personalized product. The current provisions on the right of withdrawal apply to products that do not contain personalization.

5. DAMAGED, DEFECTIVE, OR WRONG PRODUCTS

If your order arrives damaged, defective, incomplete, wrong, or different from your personalization request, you can contact us at belsknits@gmail.com.

The exclusion of personalized products from the right of withdrawal does not eliminate your statutory rights regarding defective or non-conforming products.

To facilitate a quicker assessment of the issue, you may include your order number and, if possible, photos showing the problem with the product in your communication.

6. RETURN SHIPPING PROCESS

The address for return shipment, the shipping method to be used, and information about the contracted cargo company, if any, will be communicated to you after your return request.

Return shipping costs within the scope of the right of withdrawal are determined according to the provisions of the current Regulation on Distance Contracts. If Bels Studio specifies a particular carrier for returns, this information will be clearly communicated to the consumer in advance or during the return process.

7. REFUND

In cases where the right of withdrawal is exercised properly, refunds are processed within the period and conditions stipulated in the current legislation.

Refunds are made, as far as possible, using the same payment method used during the order. After Bels Studio processes the refund to the payment institution or bank, the time it takes for the amount to reflect in your account may vary depending on the processing times of the relevant bank or payment institution.

8. EXCHANGE

Exchange requests are evaluated based on the nature of the product and stock availability. For your exchange request, you can contact us at belsknits@gmail.com.

For personalized or custom-sized products, exchanges are not accepted unless the product is defective or not in conformity with the order.