Frequently Asked Questions
How long will it take to prepare my order?
Our blankets are made to order. You can view the current production lead time on the respective product page. All products other than blankets are in stock and will be dispatched within 3 business days.
How can I create my personalized blanket?
After selecting your blanket, you can choose your color and personalization options on the product page and enter your desired name or text in the specified field. If you require custom sizing outside our standard dimensions, please contact us.
Will my item look identical to the photos?
Because each Bels product is individually handcrafted, slight variations in stitch, dimensions, and layout may occur. These subtle differences are an organic part of artisanal, handmade craftsmanship.
How should I care for my Bels products?
Care instructions vary depending on the materials and construction of each piece. Specific care guidelines can be found on the relevant product page. To maintain the shape, texture, and longevity of your product, we recommend following the designated care instructions closely.
Do you ship everywhere in Turkey?
Yes, we ship to all locations across Turkey.
Can I return or exchange my order?
For items other than blankets, you may request a return within 14 days of receiving your order. Due to their custom nature, personalized blankets are non-returnable and non-exchangeable. If your order arrives defective, damaged, or incorrect, please reach out to us right away.